KMS (Knowledge Management System)

 

Each chatbot has its own character and will stay unique because of the knowledge stored in the Knowledge Management System (KMS). This system allows you to easily configure the chatbot to your needs and objectives.

 

Basically, you can improve the knowledge of your chatbot on any moment. That means that the intelligence is infinite and will grow along with your business. This ‘knowledge’ that can be administered from within the KMS, consists of two parts: the EQ and IQ.

 

  • The EQ consists of the social skills of the chatbot. This will help to keep the conversation going between the user and the chatbot.
  • The IQ represents the actual knowledge of the chatbot. This knowledge can be extracted from internal and external databases.

 

The Knowledge Management System can provide you with different kind if information varying from reports containing statistics on the number of queries, users, most popular keywords and functions.

 

I am interested in chatbots

Are you interested in a chatbot and would you like to use our Knowledge Management System? Feel free to contact us anytime.

KMS features
ApearanceAppearance
Change the display name and display picture.
No match No match
View a list of the words and phrases that are not recognized.
Artificial Inteligence Artificial Intelligence
Manage the knowledge of your chatbot in realtime.
Character and Profile Character & Profile
We can give every chatbot a unique set of traits and perks based on your needs and demands.
Statistics Statistics
Monitor and evaluate the chatbot using extensive reports.
Extendable Extendible
The technology is easily extendable with any type of content feed.
ConversationConversations
Browse through conversations with end-users.
Live chat Live chat
Start a live conversation with end-users. Especially interesting for helpdesk applications.

Selected features:

 

KMS - reports

The effectiveness of each chatbot can be checked by using the reports tool. It gives you the possibility to generate reports based on the amount of current and new users, conversations, sent messages, leads and the usage of implemented functions.These reports can be viewed based on hourly, daily, weekly, monthly and even yearly periods of time.

 

 

 

AI items

This is the tool responsible for the chatbots knowledge.By using this panel, the administrator can edit existing AI items by adding new triggers, answers, follow ups or even create new ones. This is a real time system, which means that every change is visible to the user on the moment the item is saved.

create free chatbotsChatbot4U brings chatbot technology to the masses

Recently we launched the online service Chatbot4U. Anyone can now create chatbots by following a few simple steps! These chatbots, also known as virtual agents, can be used on websites, in social media and on instant messengers. Chatbot4U offers entertainment for consumers and interesting opportunities for businesses.

 

Want to know more about our chatbots? Contact us here!

 

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